When Processes Replace Interactions
What happens when your processes interfere with interactions? Not much, and that is the problem.
Whose Job is it Anyway?
Without a Product Owner, whose job is it to maintain the backlog or groom stories?
Lufthansa Lost Customer Focus
About a year ago, I had an experience with Lufthansa that made me really sit and think about the customer experience and how companies need to focus on the results, not the process. Process at the expense of the results is about as anti-agile as it comes. I was trying to buy a ticket on…