Lufthansa Lost Customer Focus

About a year ago, I had an experience with Lufthansa that made me really sit and think about the customer experience and how companies need to focus on the results, not the process.  Process at the expense of the results is about as anti-agile as it comes. I was trying to buy a ticket on…

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2016 Travel Recap

2016 is the most miles so far since starting this level of tracking in 2013.  It also saw international travel overtake domestic in a lot of measurements.  Lots of new airlines, all European, but also an exciting new airplane, the Avro RJ85.  These birds are getting hard to find anywhere, but they are very rare…

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Scrum Gathering Munich

For those of you thinking about attending a Scrum Gathering, even a regional one, trust me, just make it happen. In October, I attended the Global Scrum Gathering Munich and it was the first conference in many years that I did not feel like I was wasting my time.

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2015 Travel Recap

So, 2015 had even more miles in aircraft than 2014, including some trips that had some more direct routes available, but I chose based on aircraft type or airline.  Segments were way down, but miles were up, as there was a lot more long haul this year.  The numbers in parentheses are the delta from…

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2014 Travel Recap

I traveled a lot in 2014, more than any year since the late 1990’s.  I did not really track all my travel in 2013, so this will be the first year that I did a good job of tracking it. Miles: 56,892 Segments: 107 Time Spent: 148h 52m New Aircraft: A320, A319, 747-400 New Airlines:…

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