Lufthansa Lost Customer Focus

About a year ago, I had an experience with Lufthansa that made me really sit and think about the customer experience and how companies need to focus on the results, not the process. ┬áProcess at the expense of the results is about as anti-agile as it comes. I was trying to buy a ticket on…

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Introducing The Scrum Ninja

I have been tossing around the idea for quite some time to focus a blog on the challenges, successes, and yes, failures of Scrum and Agile in my professional life and personal life for quite some time, but never was quite sure of what to do with it other than continue to evangelize and practice…

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